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FAQs

  • What is Adobe® Business Catalyst®?

    Adobe Business Catalyst is a unified hosting platform that enables you to work in your preferred editing environment to create sites that meet client requirements, without any server-side coding. The Business Catalyst hosting solution provides website management tools, email marketing, e-commerce, and an integrated customer database that makes it easy to build and publish websites.

  • How reliable is Business Catalyst?

    The data centers that host Business Catalyst are located in Tier 4 data center facilities, and the servers have:

    • Multiple cooling and power distribution paths for stability
    • Multiple active power distribution paths to help prevent down time from blackouts
    • Redundant components for fault tolerance
    • High connectivity and power into the machines
    All of the data center facilities are connected to the Internet via Tier 1 networks, or have peering arrangements with Tier 1 networks. This means that the servers are essentially hooked in to the "backbone" of the Internet, which generally results in higher network speeds and lower latency from your customer's browser to the servers. Adobe uses reasonable efforts to make the services available 24x7.

  • Why is Business Catalyst referred to as an all-in-one online business platform?

    Once your clients log in, they will have immediate access to their contact database, orders, web form submissions, products, catalogs, web pages, and email marketing campaigns from one central location — all built to work together.

  • Where are your data centers located?

    The Business Catalyst data centers are located on three continents to help customers receive optimum response times from their websites:

    • North America (Virginia, USA)
    • Europe (Dublin, Ireland)
    • Asia Pacific (Sydney, Australia)

  • Can I sell electronic or downloadable products?

    Yes. With the Business Catalyst e-commerce functionality, you can sell both physical and electronic products. In the case of electronic products, the system will automatically provide your customers who have made a successful payment for their purchase with a link to download the products. You can limit how many times an electronic product is downloaded after purchase.

  • Can I sell my products in more than one currency?

    Yes. Business Catalyst has support for using multiple currencies in your online store. You can set up your store so that customers from different geographies automatically see the right price and currency, helping to maximize your conversions.

  • Can I use Google Analytics on my Business Catalyst site?

    Yes. You can easily add Google Analytics, which you can get directly from Google APIs, to any Business Catalyst site and get the rich reporting features that it provides. Business Catalyst also provides a built-in advanced reporting system with every site, which you can use without any extra configuration.

  • Can we build multilingual web pages?

    Yes. Business Catalyst has Unicode support. To create a multilingual site, simply create a collection of web pages for each language that you wish to support and link to them from a central location on your website.

  • Does Adobe take a portion of my client's online sales?

    No. Adobe does not take any portion of your client's online sales. However, the payment gateway or bank may charge a fee to process payments.

  • How do I enable SMS notifications for my inquiry forms?

    You can use the built-in workflow framework to choose who you want notified each time a customer inquires and how you want them to be notified, for example, via email, SMS, or both. If you want SMS notifications, you can buy a suitable SMS pack.

  • Is Business Catalyst search engine friendly?

    Business Catalyst automatically generates a sitemap that Google, Yahoo!, and Bing can use, helping to ensure that your website gets maximum visibility through these popular search engines.

  • Is Business Catalyst standards-compliant?

    Because Adobe respects your HTML code and won't change it, your website's XHTML standards compliance will depend on the HTML code that you create. However, if you do insert any system modules onto your web pages, the code generated by the system will be compliant.

  • Is there a limit on the number of catalogs or products in my online shop?

    For the best experience using Business Catalyst we recommend creating a maximum of 50000 products and 20000 catalogs.

  • Is there a limit on the size of my customer database?

    For the best experience using Business Catalyst we recommend creating a maximum of 100000 CRM records.

  • What about security? How secure is Business Catalyst?

    Besides what is publicly available, we cannot disclose any additional details about our infrastructure and security systems in place, since this is considered sensitive information. Here is the information that you can share with your customer:

    • Business Catalyst has a multitude of security mechanisms in place, such as AAA (Authentication, Authorization, and Access Control), attack detection and annihilation mechanisms, encryption of sensitive data, firewalls, anti-virus, etc.
    • Business Catalyst is a PCI Level 1 compliant product. Accordingly, all cardholder data specific mechanisms, environments, policies, procedures, etc. have been audited for security compliance by an accredited 3rd party investigator.
    • The Business Catalyst code and environments are regularly tested for security holes both manually and using various 3rd party penetration software. A multitude of security standards (e.g., OWASP) are considered and followed.

  • What languages does the Business Catalyst Administration area come in?

    The Business Catalyst Administration area is available in English, French, German, Spanish, and Swedish. Currently there are no plans to add other language support for the Administration area. However, this does not affect the languages in which you can make your actual website available.

Topics: 0 Posts: 3 14-Jul-2017
by JustinaSpald
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